In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Who is Klarna?
Klarna is a payment service provider, from Sweden,
who take end-to-end responsibility for your
payment. They support 60 million consumers
worldwide in over 70,000 online stores and are
very safe to use.
What are my
You can pay immediately with debit or credit card
(Visa/Mastercard) in the checkout or take advantage
of our Pay After Delivery payment option, where you
can pay for the goods once you have received them
via debit or credit card.
How do I pay
for my order?
If you have received your goods and want to pay,
either log in at www.klarna.com or click
the link from the email Klarna sent you regarding this
order. If you cannot log in to pay, contact Klarna's
How will I be refunded?
If you have paid for your order with card,
the refund will be made back to the same card.
If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment.
If you have not paid the invoice yet, then
the refund will reduce the invoice or cancel it completely.
I still have questions regarding
payment, can I speak to someone
Visit Customer Service for Live Chat or call 020 300 50833
Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.
If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me?
Neither Klarna nor Rapid Mobility LTD run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and other companies, can see and which does not affect credit scoring.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Rapid. All transactions take place via connections secured with the latest industry standard security protocols.
Have you received my payment?
If you pay by card, Rapid will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.
What should I do if I want to cancel my order?
If you would like to cancel your order, we ask you to contact the store where you made your purchase.
I have cancelled my order. How long will it take until I receive my refund if I paid by card?
As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.
Can I request delivery to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address
With Pay After Delivery, what should I do if I want to return part or all of my order?
If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.
What happens to my invoice, when I've returned the goods?
Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.
I've received an invoice, but I've not yet received my goods...
With Klarna's Pay After Delivery, you have either 14 or 30 days to pay, so you don't need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.